SmartSoft strengthens its commitment to quality: ISO 9001:2015 Certification
Committed to excellence in every process.
What is the ISO 9001:2015 certification?
ISO 9001:2015 is an international standard issued by the International Organization for Standardization (ISO) that defines the criteria for implementing an efficient Quality Management System (QMS).
This standard is based on several quality management principles, including:
- Customer focus
- Leadership
- Employee engagement
- Process approach
- Continuous improvement
- Evidence-based decision making
- Relationship management with stakeholders
Obtaining this certification demonstrates that an organization complies with international quality standards, enabling it to optimize internal processes, increase customer satisfaction (both internal and external), and foster a culture of continuous improvement.
SmartSoft’s Certification and Recertification
In 2021, SmartSoft obtained ISO 9001:2015 certification for the first time, awarded by the prestigious international firm Bureau Veritas, following an extensive evaluation and audit process of its internal procedures, products, and services.
This certification validated the company’s commitment to quality, operational efficiency, and customer satisfaction.
What does this recertification mean for our clients?
The recertification by Global Colombia represents external recognition that endorses the maturity and strength of our management systems.
For this reason, at SmartSoft, we continue working every day to strengthen our processes, with the clear goal of delivering reliable, innovative technological solutions aligned with our clients' expectations.
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